Service Growth Lead - Robotics & Automation

ABB Inc; Ciudad de México; Hybrid; MXN 1,200,000 - 1,700,000; Full time

Job summary

ABB Inc in Mexico is seeking a Senior Service Leader for the Robotics division, based in San Luis Potosí. The role is hybrid, with most days on-site and relocation possible for qualified candidates.

You will shape the service strategy and own the unit's P&L while guiding a high-performing team. You will drive profitable service growth, ensure delivery standards, and push for productivity gains across the unit, collaborating with other businesses.

Qualifications

• 15+ years of experience; Engineering degree highly preferred.
• Leadership and management experience in large service divisions.
• End-to-end service execution with P&L responsibility.
• Willingness to travel; strong English and Spanish skills.

Responsibilities

• Lead the service organization and drive profitable growth and service productivity.
• Implement service and sales strategies within the unit and collaborate with other businesses.
• Drive continuous improvement of processes and customer satisfaction (NPS).
• Develop and market productized service offerings to expand the portfolio.

Job description

ABB Inc in Mexico is seeking a Senior Service Leader for the Robotics division, based in San Luis Potosí. The role is hybrid, with most days on-site and relocation possible for qualified candidates.

You will shape the service strategy and own the unit's P&L while guiding a high-performing team. You will drive profitable service growth, ensure delivery standards, and push for productivity gains across the unit, collaborating with other businesses.