Service Manager

ABB Inc; San Luis Potosí; Hybrid; MXN 1,000,000 - 1,400,000; Full time

Job summary

ABB Robotics in San Luis Potosi, Mexico seeks a Senior Service Director to implement the service strategy, drive profitable growth, and lead the service organization. This role focuses on optimizing resources, achieving targets, and delivering high-quality service products across the unit.

You will oversee P&L performance, collaborate with other business units, and drive continuous improvement while ensuring customer focus and market competitiveness in a fast-paced robotics environment.

Qualifications

• Engineering degree and 15+ years in service leadership.
• Experience leading large service divisions with P&L responsibility.
• Bilingual in English and Spanish; willing to travel.
• Strong automotive market knowledge and expertise in digitalization and automation.

Responsibilities

• Implement service strategy as a member of the management team.
• Drive service growth and profitability at the unit level.
• Lead the service organization and optimize the utilization of service resources.
• Oversee end-to-end service delivery and performance against targets.
• Ensure delivery standards and continuously improve service products.

Skills

P&L management

Strategic planning

Leadership

Industrial automation

Education

Engineering degree

Tools

Automation software

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Business Manager - Commercial and Operations

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

You will mainly be responsible for:

• Creates and drives implementation of service strategy as a member of the management team.
• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Executes service and sales channel strategy within their own area of responsibility.
• Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
• Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
• Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.
• Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
• Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
• Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Work model for the role

This position is hybrid but most of the time it will have to be on site/in the office which is located in our office in San Luis Potosi, Mexico. We will consider relocation for fully qualified candidates.

Qualifications for the role (Mandatory)

• 15+ years of experience and degree in Engineering highly preferred.
• Leadership Management experience required.
• Works in large divisions with complex Service business.
• Long term strategic planning horizon. Significant impact on financial dimensions.
• Implement Service strategy and drive Service growth locally at the respective local unit level.
• Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
• Responsible for end to end service execution, within the Division.
• You are at ease communication in English and Spanish.
• Willingness to travel
• Strong knowledge of the automotive market and general industry
• Customer Centricity & Strong technical knowledge kowledge on systems/products integrated automation & digitalization .
• Experience and knowledge of automation software , in technical and commercial subjects.

We value people from different backgrounds.

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