Senior Verification Risk Operations Manager

Stripe; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Stripe's Mexico City office seeks a seasoned people manager to lead a team of Verification Risk Operations Associates focused on onboarding verifications, risk checks, and internal escalations. You will partner with Product and Engineering to improve verification processes and ensure a smooth user experience while managing risk.

You’ll hire, coach, and develop the team, set clear goals, and use data to drive performance.

Formación

• 5+ years direct people management in risk or operations.
• Partner with globally distributed stakeholders.
• Experience launching or improving processes.
• Strong problem-solving with unclear guidelines.
• Proven ability to lead by example in user-facing work.

Responsabilidades

• Recruit, manage, coach, and develop a team of Verification Risk Operations Associates.
• Guide team to handle verifications-related escalations and support internal teams with complex inquiries.
• Drive operational delivery and process improvements balancing risk and customer experience.
• Build a positive culture and develop team members.
• Set goals, provide feedback, be data-driven.
• Transmit and foster Stripe values and culture of transparency, empathy, inclusion, and empowerment.

Conocimientos

People management

Stakeholder partnership

Operational leadership

Problem solving

Communication

Bilingual English/Spanish

Descripción del empleo

Stripe's Mexico City office seeks a seasoned people manager to lead a team of Verification Risk Operations Associates focused on onboarding verifications, risk checks, and internal escalations. You will partner with Product and Engineering to improve verification processes and ensure a smooth user experience while managing risk.

You’ll hire, coach, and develop the team, set clear goals, and use data to drive performance.