Head of Verification Risk Operations & Onboarding

Nubeero Limited; Ciudad de México; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Job summary

Stripe in Mexico City is seeking a senior leader to oversee Verification Risk Operations Associates, guiding onboarding verifications and internal escalations. You will partner with Product and Engineering to improve risk controls and customer experience, while hiring, coaching, and developing a high-performing team.

A strong operations mindset and bilingual communication are essential. You will drive a prioritized roadmap for verification improvements, influence policy, and ensure alignment

Qualifications

• 5+ years of direct people management experience in risk or operations.
• Ability to partner effectively with internal globally distributed stakeholders.
• Operational background including new process launches / improvements and service delivery.
• Problem-solving skills and comfort operating without clear guidelines.
• Excellent written and verbal communication skills in both English and Spanish.

Responsibilities

• Recruit, manage, coach, and develop a team of Verification Risk Operations Associates in-office.
• Guide your team to handle verifications-related user-facing escalations and support internal teams with complex inquiries.
• Drive strong operational delivery and process improvements to balance risk and customer experience.
• Build a great culture and ensure team members are happy, effective, and growing in their career.
• Set clear goals and direction, and provide regular feedback on team members’ performance.
• Be data-driven in your analysis of performance and decision making.
• Transmit and foster Stripe’s values, serving as a beacon of user-centric culture of transparency, empathy, inclusion, and empowerment.

Skills

People management

Operations leadership

Cross-functional collaboration

Data-driven decisions

English proficiency

Spanish proficiency

Job description

Stripe in Mexico City is seeking a senior leader to oversee Verification Risk Operations Associates, guiding onboarding verifications and internal escalations. You will partner with Product and Engineering to improve risk controls and customer experience, while hiring, coaching, and developing a high-performing team.

A strong operations mindset and bilingual communication are essential. You will drive a prioritized roadmap for verification improvements, influence policy, and ensure alignment