Verification Risk Operations Lead

WhateverAI; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Stripe in Mexico City is seeking a leader for Verification Risk Operations, managing a team focused on onboarding verifications and risk controls. You will partner with Product and Engineering to implement improvements that enhance accuracy and customer experience.

You will hire, coach, and develop staff, set goals, and use metrics to drive performance while maintaining alignment with Stripe's values and risk posture.

Formación

• 5+ years of direct people management experience in risk or operations.
• Ability to partner effectively with globally distributed stakeholders.
• Operational background with process launches/improvements and service delivery.
• Excellent written and verbal communication in English and Spanish.
• Ability to lead by example in a high‑bar, customer‑facing environment.

Responsabilidades

• Recruit, manage, coach, and develop a team of Verification Risk Operations Associates in‑office.
• Guide your team on verifications-related escalations and support internal teams with complex inquiries.
• Drive operational delivery and process improvements to balance risk and customer experience.
• Build a strong team culture and ensure members are happy, effective, and growing.
• Set clear goals, provide regular feedback, and use data to guide performance.

Conocimientos

People management

Operations

Problem solving

Communication (EN & ES)

Cross-functional collaboration

Descripción del empleo

Stripe in Mexico City is seeking a leader for Verification Risk Operations, managing a team focused on onboarding verifications and risk controls. You will partner with Product and Engineering to implement improvements that enhance accuracy and customer experience.

You will hire, coach, and develop staff, set goals, and use metrics to drive performance while maintaining alignment with Stripe's values and risk posture.