Lead, Verification Risk Ops & Onboarding

EngineersOfAI; Ciudad de México; On-site; MXN 1,000,000 - 1,300,000; Full time

Job summary

Stripe’s Mexico City office leads verification and risk operations to onboard users securely while enabling business growth.

As a people manager, you will hire, coach, and develop a team of Verification Risk Operations Associates, guiding escalations and coordinating with Product and Engineering.

You will own a roadmap for verification improvements, use data to drive decisions, and foster Stripe's customer- and policy-led culture.

Qualifications

• At least 5+ years of direct people management experience, either in a risk or operations function.
• Ability to partner effectively with internal globally distributed stakeholders.
• Operational background including new process launches / improvements and service delivery.
• Problem-solving.

Responsibilities

• Recruit, manage, coach, and develop a team of Verification Risk Operations Associates.
• Guide the team to handle verifications-related user-facing escalations and support internal teams with complex inquiries.
• Drive operational delivery and process improvements to balance risk and customer experience.
• Build a great culture and ensure team members are happy, effective, and growing.
• Set clear goals and provide regular feedback on team members’ performance.
• Be data-driven in analysis and decision making.
• Promote Stripe’s values and user-centric culture across the team.

Skills

People management

Stakeholder management

Operations leadership

Problem solving

Job description

Stripe’s Mexico City office leads verification and risk operations to onboard users securely while enabling business growth.

As a people manager, you will hire, coach, and develop a team of Verification Risk Operations Associates, guiding escalations and coordinating with Product and Engineering.

You will own a roadmap for verification improvements, use data to drive decisions, and foster Stripe's customer- and policy-led culture.