Senior Technical Success Partner

jda; Monterrey; On-site; MXN 600,000 - 900,000; Full time

Job summary

JDA in Monterrey seeks a seasoned Technical Account Advisor to serve as a trusted technical partner for strategic customers. You will blend product knowledge, problem-solving, and stakeholder management to drive adoption, resolve escalations, and influence the product roadmap.

In this senior role you will guide onboarding, architect reviews, data migrations, and health checks; translate customer feedback into actionable requirements; enable customers with workshops and training; and support

Qualifications

• 5+ years of customer-facing technical experience in roles like Technical Account Management, Solutions Engineering, or similar.
• Strong experience with integrations, APIs, cloud platforms (AWS/Azure/GCP), networking fundamentals, and system architecture.
• Proven track record of managing escalations and delivering technical outcomes for enterprise customers.
• Solid troubleshooting and diagnostics skills; comfortable with logs, metrics, SQL, and scripting (Python, Bash).
• Excellent written and verbal communication; able to present complex topics to diverse stakeholders.
• Strong stakeholder management, negotiation, and interpersonal skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.

Responsibilities

• Serve as the primary technical advisor for assigned strategic or high-risk customers; build trusted relationships with technical and business stakeholders.
• Lead onboarding and implementation activities, including architecture reviews, integrations, data migrations, and configuration best practices.
• Proactively monitor customer environments and advise on optimization and feature adoption.
• Triage and manage technical escalations with support, engineering, and product teams; ensure timely resolution.
• Run periodic technical health checks, risk assessments, and roadmap planning sessions with customers.
• Translate customer needs and technical feedback into actionable requirements for product and engineering teams; advocate for customers.
• Deliver technical enablement (workshops, training, documentation) to customer teams to reduce friction.
• Support renewal and expansion conversations by articulating technical value and ROI.
• Maintain accurate account documentation, runbooks, deployment diagrams, and engagement trackers.
• Mentor less-experienced advisors and contribute to process improvements.

Skills

Customer-facing experience

Cloud platforms (AWS/Azure/GCP)

APIs

SQL

Python/Bash scripting

Communication skills

Stakeholder management

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent

Tools

JIRA

ServiceNow

Gainsight

Job description

JDA in Monterrey seeks a seasoned Technical Account Advisor to serve as a trusted technical partner for strategic customers. You will blend product knowledge, problem-solving, and stakeholder management to drive adoption, resolve escalations, and influence the product roadmap.

In this senior role you will guide onboarding, architect reviews, data migrations, and health checks; translate customer feedback into actionable requirements; enable customers with workshops and training; and support