Technical Account Advisor - Supply Chain Solutions

jda; Monterrey; On-site; MXN 420,000 - 540,000; Full time

Job summary

Blue Yonder is seeking an Associate Technical Account Advisor in Monterrey to support clients by leveraging our AI-driven supply chain solutions. You will understand client needs, recommend tailored configurations, and guide adoption and integration of products.

The role emphasizes problem-solving, strong communication, and collaboration with cross-functional teams to ensure client success and value realization across our cloud-based platforms.

Qualifications

• Bachelor’s degree required in CS, IS, business, or related field.
• 2–4 years in technical support or advisory roles in SCM or software industry.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication; teamwork ability.

Responsibilities

• Provide technical support and guidance to clients to implement and optimize solutions.
• Customize solutions based on client needs and industry requirements.
• Conduct training sessions and workshops for best practices.
• Troubleshoot issues and coordinate with internal teams for resolution.
• Build and maintain client relationships and align solutions with business objectives.
• Provide feedback to product teams to improve solutions.

Skills

Problem-solving

Analytical skills

Communication skills

Team collaboration

Customer focus

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Tools

Salesforce

Job description

Blue Yonder is seeking an Associate Technical Account Advisor in Monterrey to support clients by leveraging our AI-driven supply chain solutions. You will understand client needs, recommend tailored configurations, and guide adoption and integration of products.

The role emphasizes problem-solving, strong communication, and collaboration with cross-functional teams to ensure client success and value realization across our cloud-based platforms.