Remote Customer Success Manager - Enterprise IT (Mexico)

JumpCloud; México; Híbrido; MXN 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

JumpCloud is seeking an experienced Customer Success Manager based in Mexico to own and manage a portfolio of high-value Enterprise, Commercial, and SMB accounts. You will act as a trusted advisor to IT executives, driving product adoption and long-term value realization while partnering with Sales, Support, Solutions Engineering, and Product teams.

In this role, you will develop strategic success plans, oversee onboarding, monitor health and expansion opportunities, and lead executive business

Formación

• 7+ years in B2B SaaS Customer Success or Strategic Account Management.
• Experience with enterprise or high ARR accounts.
• Strong IT infrastructure / IAM domain knowledge.
• Executive-level communication & strategic planning.
• Ability to translate technical concepts into business outcomes.
• Proactive, organized, self-starter.

Responsabilidades

• Manage a portfolio of Enterprise, Commercial and SMB accounts.
• Build and execute Customer Success Plans aligned with client outcomes.
• Guide onboarding and time-to-value initiatives across hybrid IT environments.
• Monitor portfolio health, adoption, and churn risks early.
• Prepare and facilitate QBRs/EBRs with key client leaders.

Conocimientos

Enterprise AM

SaaS CS

Executive presence

Analytical thinking

Strong communication

Proactive problem solving

Descripción del empleo

JumpCloud is seeking an experienced Customer Success Manager based in Mexico to own and manage a portfolio of high-value Enterprise, Commercial, and SMB accounts. You will act as a trusted advisor to IT executives, driving product adoption and long-term value realization while partnering with Sales, Support, Solutions Engineering, and Product teams.

In this role, you will develop strategic success plans, oversee onboarding, monitor health and expansion opportunities, and lead executive business