Senior Solution Engineer – Service Cloud

Own Company

Ciudad de México

Presencial

MXN 700.000 - 1.100.000

Jornada completa

14 días+

Generador de candidaturas

Transforma esta oferta en una entrevista — un currículum y una carta de presentación creados pensando en lo que quiere el empleador.

Supera los filtros ATS

Descripción de la vacante

Salesforce is seeking a Solution Engineer - Services Cloud to present Service Cloud offerings and architecture to prospects and customers, addressing business needs with strong technical and sales skills. The role emphasizes discovery, tailored demonstrations, and ROI-focused solutions in Service Cloud deployments.

You will collaborate across sales, field service, and product teams to drive credible, value-based engagements and successful outcomes for customers.

Formación

Minimum 3 years of experience in PreSales and Services industries.
Experience in Customer Service, Contact Centers, or Field Service is a plus.
Understanding of the Salesforce product suite and platform.
Knowledge of relational databases and web technologies.
Basic HTML and web technologies experience; BPM/workflow and integrations.
Experience with CRM solutions such as ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, ERP, Cisco, Genesys or similar.
Some domestic travel is required.

Responsabilidades

Evangelize Service Cloud value to customers and field teams.
Assess business and operations impacted by technology.
Deliver findings with pain points, proposed solutions, and ROI.
Contribute to development of technical sales strategy.
Configure and demonstrate tailored solutions reflecting the customer's business.
Discuss and propose solution architecture including omni-channel call center, CTI, and workforce management.
Execute enablement activities (Webinars, Best Practices, Knowledge Share).
Collaborate with Field Service Management Sales, SE teams, Account Executives, and Product Management.