Remote Senior Salesforce Architect & Service Cloud Lead

Convergys; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Concentrix is seeking a Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This hands-on leader operates at both architectural and development levels, guiding teams and collaborating with stakeholders to deliver enterprise-grade outcomes.

You will define solution patterns, drive integration strategies, and mentor developers while ensuring scalable, secure deployments and alignment with business objectives across multi-channel

Formación

• 6+ years of Salesforce experience with deep expertise in Service Cloud.
• Proven experience as a Technical Lead or Solution Architect.
• Strong hands-on experience with Apex, SQL, and asynchronous processing.
• Lightning Web Components (LWC).
• Salesforce Flows and automation design.
• Experience designing solutions for contact centers or customer support environments.
• Demonstrated ability to lead and mentor development teams.
• Strong communication skills with the ability to engage technical and non-technical stakeholders.
• Experience working in Agile/Scrum environments.

Responsabilidades

• Serve as the architecture lead for Service Cloud and contact center initiatives.
• Define and enforce solution patterns, development standards, and integration strategies.
• Design scalable Salesforce solutions leveraging Service Cloud, Omni-Channel, Service Console.
• Flows, Apex, and LWC: implement best practices and performance considerations.
• Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy.
• Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management.
• Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models).
• Mentor developers on Salesforce best practices, governor limits, and architectural standards.
• Partner with product owners and operations teams to refine requirements and define solution approaches.
• Produce and review artifacts: designs, data models, integration diagrams, release plans.

Conocimientos

Apex

SQL

Lightning Web Components

Service Cloud

Omni-Channel

Flows and automation

Architectural leadership

Agile/Scrum

Herramientas

Copado

Gearset

Git

Descripción del empleo

Concentrix is seeking a Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This hands-on leader operates at both architectural and development levels, guiding teams and collaborating with stakeholders to deliver enterprise-grade outcomes.

You will define solution patterns, drive integration strategies, and mentor developers while ensuring scalable, secure deployments and alignment with business objectives across multi-channel