Senior ServiceNow ITOM/ITAM Solution Architect

Capgemini; Aguascalientes; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Capgemini Mexico is seeking an experienced ServiceNow Solution Architect to lead ITOM/ITAM deployments and drive architectural decisions across complex environments.

You will design, integrate, and optimize ServiceNow modules such as Discovery, CMDB, Orchestration, Service Mapping and Asset Management, coordinating with global teams and governance. Strong English communication and technical leadership are essential.

Qualifications

• Minimum education: a bachelor’s degree, with over ten years of ITSM and at least five years in ITOM/ITAM using ServiceNow.
• Strong collaboration skills to influence global teams and communicate with stakeholders.
• Excellent English communication, both written and spoken.

Responsibilities

• Lead discussions with customers to identify gaps and requirements for ServiceNow ITOM/ITAM deployments.
• Design enhancements to ServiceNow capabilities and serve as solution architect for major initiatives.
• Align ITOM/ITAM with other ServiceNow products and integrate with DevOps and cloud solutions.

Skills

ServiceNow ITOM/ITAM

ITSM tools

Technical lead experience

JavaScript

JSON

Bootstrap

SOAP/REST APIs

CMDB

Discovery

Orchestration

Service Mapping

Integrations

DevOps

Cloud technologies

Relational databases

Security concepts

Education

Bachelor's degree

ITIL V3 certification

ServiceNow Administrator/Developer certification

Tools

JavaScript

JSON

Bootstrap

SOAP/REST APIs

Job description

Capgemini Mexico is seeking an experienced ServiceNow Solution Architect to lead ITOM/ITAM deployments and drive architectural decisions across complex environments.

You will design, integrate, and optimize ServiceNow modules such as Discovery, CMDB, Orchestration, Service Mapping and Asset Management, coordinating with global teams and governance. Strong English communication and technical leadership are essential.