Senior ServiceNow Consultant — ITSM/ITIL Expert (Remote MX)

Atos; Estado de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Atos seeks a Senior Technical Consultant ServiceNow to translate business needs into effective ServiceNow solutions. You will design, configure, develop, and implement platform capabilities while leading successful delivery and guiding teams.

Remote in Mexico with strong skills in HTML/XML/JavaScript, ITSM/ITIL, ITOM/CMDB and integrations. You will collaborate with Pre-Sales and Architecture teams and drive technical workshops.

Qualifications

• Experience in delivering ITSM/ITIL solutions on ServiceNow.
• Strong HTML, XML, JavaScript/AJAX and integration skills.
• Ability to lead design workshops and translate requirements into solutions.
• Proven leadership of small technical teams in complex environments.
• Excellent documentation and customer-facing communication.

Responsibilities

• Lead functional design workshops with customers.
• Translate business requirements into ServiceNow solutions.
• Lead technical delivery: design, configuration, development, testing, and implementation.
• Direct small technical or cross-functional teams.
• Collaborate with Pre-Sales and Technical Architecture teams.
• Hands-on implementation using HTML, XML, JavaScript/AJAX and integrations (Web Services, SOAP, Email, MID Server).

Skills

ITIL processes

Web technologies (HTML, XML, Java/JS)

General scripting

Integrations (Web Services, SOAP, MID 

Education

Bachelor’s degree in Computer Science, MIS, Engineering or related field

Tools

HP Service Manager

BMC Remedy

Web Services

Job description

Atos seeks a Senior Technical Consultant ServiceNow to translate business needs into effective ServiceNow solutions. You will design, configure, develop, and implement platform capabilities while leading successful delivery and guiding teams.

Remote in Mexico with strong skills in HTML/XML/JavaScript, ITSM/ITIL, ITOM/CMDB and integrations. You will collaborate with Pre-Sales and Architecture teams and drive technical workshops.