Senior ServiceNow Consultant - ITSM & ITIL (Remote MX)

Atos; Estado de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Atos is seeking a Senior Technical Consultant ServiceNow to translate business needs into robust ServiceNow solutions. You will design, configure, develop, and implement platform capabilities while guiding delivery with customers across ITSM, ITIL, ITAM, IRM, ITOM/CMDB and GRC domains.

The role emphasizes leading design workshops, collaborating with stakeholders, and delivering technical leadership in complex environments.

Qualifications

• Bachelor’s degree in computer science, MIS, engineering or related discipline.
• 5+ years hands-on experience designing and deploying ServiceNow solutions.
• Experience with ITSM, ITIL processes, KPIs and IT governance.

Responsibilities

• Lead functional design workshops and produce design specifications based on out-of-the-box functionality and customer requirements.
• Partner with customers to understand, analyze, and translate business requirements into effective ServiceNow solutions.
• Lead technical delivery, including solution design, configuration, development, testing, and implementation.
• Demonstrate leadership directing small technical or cross-functional teams within complex solution environments.
• Collaborate with Pre-Sales and Technical Architecture teams for client engagements and technical discussions.

Skills

Leadership

Workshop facilitation

ITIL

ITSM

Solution design

Cross-functional teamwork

Education

Bachelor’s degree in computer science / MIS / Engineering

Tools

ServiceNow

Job description

Atos is seeking a Senior Technical Consultant ServiceNow to translate business needs into robust ServiceNow solutions. You will design, configure, develop, and implement platform capabilities while guiding delivery with customers across ITSM, ITIL, ITAM, IRM, ITOM/CMDB and GRC domains.

The role emphasizes leading design workshops, collaborating with stakeholders, and delivering technical leadership in complex environments.