Remote ServiceNow Architect — ITSM/ITOM Specialist

Nordic Global; México; A distancia; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Nordic Global in Mexico is seeking a Senior ServiceNow Architect to design and guide ServiceNow implementations across ITSM, CSM, SPM, and ITOM. You will shape enterprise data and application architecture roadmaps and lead architecture reviews from design through deployment.

In this role you will collaborate with clients, guide development teams, and ensure best practices, SDLC governance, and documentation. Remote-friendly with travel up to 25% and a focus on healthcare initiatives.

Formación

• Bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
• 7+ Year of Experience in the ServiceNow platform.
• Certified System Administrator (CSA) required.
• Certified Technical Architect (CTA) certification preferred.
• Certified Master Architect (CMA) preferred.
• Remote position.
• This position is open to candidates located in the United States or Mexico.
• Travel up to 25% of the time.
• Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred.

Responsabilidades

• Lead architecture design and specifications for ServiceNow deployments.
• Oversee integration and application development across ITSM, CSM, SPM, ITOM.
• Engage with clients and stakeholders to gather requirements and set roadmaps.
• Ensure SDLC adherence and document architecture and testing standards.
• Contribute to Nordic delivery standards and pre-sales discovery when needed.

Conocimientos

ServiceNow architecture

CMDB & Workflows

Scripting & ACLs

Domain Separation

Glide API & Client Scripts

7+ Years ServiceNow

Educación

Bachelor’s degree or higher

CSA certification

CTA certification

CMA certification

Herramientas

ServiceBridge

Descripción del empleo

Nordic Global in Mexico is seeking a Senior ServiceNow Architect to design and guide ServiceNow implementations across ITSM, CSM, SPM, and ITOM. You will shape enterprise data and application architecture roadmaps and lead architecture reviews from design through deployment.

In this role you will collaborate with clients, guide development teams, and ensure best practices, SDLC governance, and documentation. Remote-friendly with travel up to 25% and a focus on healthcare initiatives.