Senior ServiceNow ITOM Engineer (Discovery & Mapping)

Jones Lang LaSalle Incorporated; Región Centro; Presencial; MXN 732.000 - 1.281.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits and retirement plans

Professional development and certific,fi

Descripción de la vacante

JLL seeks an experienced ServiceNow ITOM Developer to design, configure, and implement ITOM modules such as Discovery, Service Mapping and Cloud Management. You will map dependencies and integrate third‑party tools, while maintaining CMDB health and optimizing performance.

You will use JavaScript, MID Servers, and Flow Designer to build workflows, automate configurations, and deliver tailored Service Portal experiences. Strong ITIL alignment, CSA/CAD certifications, and a degree are required.

Formación

• Comprehensive understanding of ITIL processes and ServiceNow ITSM implementation best practices.
• Experience with multiple ServiceNow modules including Incident, Problem, Change, Asset Management, Service Catalog, and ITOM (IT Operations Management).
• Knowledge of ServiceNow platform architecture, including application scopes, plugins, and upgrade processes.
• Experience with ServiceNow Performance Analytics, Reporting, and Dashboard creation.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications required.
• Additional certifications such as Certified Implementation Specialist or Certified Technical Architect preferred.
• Bachelor’s degree in computer science, Information Systems, or equivalent professional experience.
• Strong analytical and problem-solving skills with ability to work independently on complex projects.

Responsabilidades

• Configuration & Development: Develop, configure, and customize ServiceNow using JavaScript, Business Rules, UI Policies, and Client Scripts.
• CMDB Health: Maintain Configuration Management Database (CMDB) data integrity, normalization, and reconciliation rules.
• Implementation: Configure and deploy ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management) to automate operations.
• Integration: Integrate ServiceNow with third‑party monitoring tools (e.g., Service Graph, Tanium, Tenable, Intune, Jamf, SCCM) and cloud platforms (AWS, Azure).
• Troubleshooting: Configure MID Servers and resolve issues related to pattern probes, sensors, and discovery
• Platform Development: Configure, develop, and customize core ServiceNow applications (CMDB, Discovery, Incident, Problem, Change, Service Requests).
• Workflow Automation: Create and maintain complex workflows, business rules, client scripts, UI policies, and actions.
• Customization: Build tailored Service Portal pages, widgets, and user experiences.
• Maintenance & Support: Monitor system performance, perform troubleshooting, and manage update sets to move code from development to production.
• Requirement Gathering: Work with stakeholders to analyze, design, and document technical requirements.

Conocimientos

ITIL processes

ServiceNow ITSM

CSA certification

CAD certification

Bachelor’s degree

Analytical skills

Educación

Bachelor’s degree in computer science, information systems, or equivalent

Herramientas

ServiceNow Platform

Service Graph

Tanium

Intune

Jamf

SCCM

Descripción del empleo

JLL seeks an experienced ServiceNow ITOM Developer to design, configure, and implement ITOM modules such as Discovery, Service Mapping and Cloud Management. You will map dependencies and integrate third‑party tools, while maintaining CMDB health and optimizing performance.

You will use JavaScript, MID Servers, and Flow Designer to build workflows, automate configurations, and deliver tailored Service Portal experiences. Strong ITIL alignment, CSA/CAD certifications, and a degree are required.