Senior Technical Consultant – ServiceNow ITOM

CoreX Corp; Región Centro; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

CoreX is seeking a Senior Technical Consultant to design, configure, and implement ServiceNow ITOM solutions for diverse customers. You will lead hands-on delivery across Discovery, CMDB, and Service Mapping while mentoring junior consultants.

The role requires strong experience in ITOM, CMDB governance, and integration with REST/SOAP APIs, including MID Servers. You will engage with stakeholders and guide architecture decisions throughout the project lifecycle.

Formación

• 5+ years hands-on ServiceNow implementation, development, or technical consulting experience.
• Strong hands-on experience implementing ServiceNow IT Operations Management (ITOM).
• Demonstrated experience with ServiceNow Discovery and CMDB.
• Experience configuring and troubleshooting MID Servers, Discovery Patterns, credentials, schedules, CI identification, and reconciliation.
• Strong understanding of CMDB architecture, CI relationships, data quality, governance, and CSDM.
• Experience with Service Mapping and application/service dependency mapping.
• Experience designing and implementing integrations using REST, SOAP, IntegrationHub, APIs, and other integration technologies.
• Ability to translate technical and business requirements into scalable platform solutions.
• Strong communication skills with the ability to work directly with both technical and non-technical stakeholders.
• Ability to work independently while collaborating effectively within a distributed delivery team.

Responsabilidades

• Design, configure, develop, and implement ServiceNow ITOM solutions based on customer requirements and ServiceNow best practices.
• Lead hands-on delivery across ITOM Visibility, Discovery, CMDB, Service Mapping, and related ITOM capabilities.
• Participate in customer workshops to gather technical requirements and translate them into scalable ServiceNow solutions.
• Configure and optimize Discovery schedules, credentials, MID Servers, probes, patterns, identification rules, and reconciliation processes.
• Support the design, implementation, and ongoing health of the ServiceNow CMDB and CSDM framework.
• Configure and maintain CI classes, relationships, identification and reconciliation rules, data sources, and CMDB governance processes.
• Design and troubleshoot integrations between ServiceNow and third-party infrastructure, monitoring, cloud, and enterprise platforms.
• Mentor junior and mid-level ServiceNow resources and help establish technical delivery best practices across project teams.
• Identify opportunities to improve platform performance, automation, scalability, and overall customer outcomes.

Conocimientos

ITOM

CMDB

Discovery

Service Mapping

REST

SOAP

IntegrationHub

APIs

Stakeholder communication

Independent work

Herramientas

MID Server

Descripción del empleo

CoreX is a ServiceNow Elite Partner focused on helping organizations transform the way they operate through the ServiceNow platform. Our team combines deep technical expertise, industry knowledge, and a customer-first approach to deliver scalable solutions that drive meaningful business outcomes.

As CoreX continues to grow, we are looking for aSenior Technical Consultant – ServiceNow ITOMto join our delivery organization and play a key role in designing, configuring, and implementing ServiceNow IT Operations Management solutions for our customers.

Position Overview

TheSenior Technical Consultant – ServiceNow ITOMwill serve as a senior hands-on technical resource responsible for the successful design, configuration, development, and implementation of ServiceNow ITOM solutions.

This individual will work directly with customers, Solution Architects, Business Process Consultants, Project Managers, and other technical resources throughout the full implementation lifecycle. The ideal candidate has strong hands-on experience acrossITOM, CMDB, Discovery, Service Mapping, and the broader ServiceNow platformand is comfortable translating business and technical requirements into scalable ServiceNow solutions.

This role requires someone who can operate independently, lead technical discussions, troubleshoot complex platform issues, and mentor other consultants while remaining hands-on within the platform.

Key Responsibilities

• Design, configure, develop, and implement ServiceNow ITOM solutions based on customer requirements and ServiceNow best practices.
• Lead hands-on delivery acrossITOM Visibility, Discovery, CMDB, Service Mapping, and related ITOM capabilities.
• Participate in customer workshops to gather technical requirements and translate them into scalable ServiceNow solutions.
• Configure and optimizeDiscovery schedules, credentials, MID Servers, probes, patterns, identification rules, and reconciliation processes.
• Support the design, implementation, and ongoing health of theServiceNow CMDB and CSDM framework.
• Configure and maintain CI classes, relationships, identification and reconciliation rules, data sources, and CMDB governance processes.
• Design and troubleshoot integrations between ServiceNow and third-party infrastructure, monitoring, cloud, and enterprise platforms.
• Analyze and resolve complex Discovery, CMDB, integration, and platform issues.
• Partner with Solution Architects and Business Process Consultants to ensure technical solutions align with customer requirements and overall solution architecture.
• Provide technical guidance throughout the full implementation lifecycle, including design, configuration, development, testing, deployment, and post-go-live support.
• Participate in solution demonstrations, technical reviews, sprint reviews, and customer-facing discussions.
• Support unit testing, system testing, UAT, defect resolution, and production deployment activities.
• Create and maintain technical documentation, configuration documentation, deployment plans, and knowledge-transfer materials.
• Ensure solutions follow ServiceNow development standards, platform governance, security requirements, and upgrade-safe development practices.
• Conduct code and configuration reviews and provide guidance to other developers and Technical Consultants.
• Mentor junior and mid-level ServiceNow resources and help establish technical delivery best practices across project teams.
• Identify opportunities to improve platform performance, automation, scalability, and overall customer outcomes.

Required Qualifications

• 5+ years of hands-on ServiceNow implementation, development, or technical consulting experience.
• Strong hands-on experience implementingServiceNow IT Operations Management (ITOM).
• Demonstrated experience withServiceNow Discovery and CMDB.
• Experience configuring and troubleshootingMID Servers, Discovery Patterns, credentials, schedules, CI identification, and reconciliation.
• Strong understanding ofCMDB architecture, CI relationships, data quality, governance, and CSDM.
• Experience withService Mappingand application/service dependency mapping.
• Experience designing and implementing integrations usingREST, SOAP, IntegrationHub, APIs, and other integration technologies.
• Ability to troubleshoot complex ServiceNow platform, Discovery, CMDB, and integration issues.
• Experience participating in or leading customer-facing technical workshops.
• Strong understanding of ServiceNow implementation methodology and the software development lifecycle.
• Ability to translate technical and business requirements into scalable platform solutions.
• Strong communication skills with the ability to work directly with both technical and non-technical stakeholders.
• Ability to work independently while collaborating effectively within a distributed delivery team.

Preferred Qualifications

• ServiceNowCertified System Administrator (CSA).
• ServiceNowCIS – Discoverycertification.
• Additional ServiceNow ITOM or implementation certifications.
• Experience withService Mapping, Event Management, AIOps, or Cloud Discovery.
• Experience implementing or supportingCSDMwithin enterprise environments.
• Experience with large-scale or complex enterprise CMDB environments.
• Experience integrating ServiceNow with cloud platforms, infrastructure tools, monitoring platforms, and other enterprise systems.
• Consulting or ServiceNow Partner experience.
• Experience providing technical leadership and mentoring other ServiceNow consultants