Senior ServiceNow Developer

Jones Lang LaSalle Incorporated; México; A distancia; MXN 716.000 - 1.253.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision benefits

Retirement plan

Professional development support

Descripción de la vacante

Jones Lang LaSalle Incorporated is seeking a Senior ServiceNow Developer to design, configure, and implement ITOM modules such as Discovery and Service Mapping. You will integrate third-party tools, maintain CMDB health, and optimize performance using JavaScript, Flow Designer, and MID Servers.

The role requires CSA/CAD certifications and strong ITIL knowledge. The position is on-site in Jalisco, Mexico, with a competitive USD salary and benefits package including health, dental, vision, and

Formación

• Comprehensive understanding of ITIL processes and ServiceNow ITSM implementation best practices.
• Experience with multiple ServiceNow modules including Incident, Problem, Change, Asset, Service Catalog, and ITOM.
• ServiceNow CSA and CAD certifications; additional CTAs preferred.

Responsabilidades

• Configure, develop, and customize ServiceNow using JavaScript, Business Rules, UI Policies, and Client Scripts.
• Maintain CMDB data integrity, normalization, and reconciliation rules.
• Configure and deploy ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management).
• Integrate ServiceNow with third-party monitoring tools and cloud platforms (AWS, Azure).
• Troubleshoot MID Servers, pattern probes, sensors, and discovery issues.
• Develop workflows, business rules, and UI components; build Service Portal pages.

Conocimientos

JavaScript

Flow Designer

MID Servers

ITOM

ITIL processes

Problem solving

Educación

Bachelor’s degree in computer science

Herramientas

ServiceNow platform

Tanium

Tenable

Intune

Jamf

SCCM

Service Graph

Descripción del empleo

## Senior ServiceNow DeveloperApply: On-site: Jalisco,MEX: Full time: Posted Today: REQ483200**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**What this job involves:**As a JLL ServiceNow ITOM Developer you will create design, configure, and implement IT Operations Management modules—specifically Discovery, Reconciliations, Service Mapping and Cloud Management. This enables us to transform IT operations through Service Mapping and dependency visualization which automatically discovers and maps your entire infrastructure in real-time. The ITOM Developer will use JavaScript, Flow Designer, and MID Servers to integrate third-party tools, maintain CMDB health, and optimize system performance.**What your day-to-day will look like:*** Configuration & Development: Develop, configure, and customize ServiceNow using JavaScript, Business Rules, UI Policies, and Client Scripts.* CMDB Health: Maintain Configuration Management Database (CMDB) data integrity, normalization, and reconciliation rules.* Implementation: Configure and deploy ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management) to automate operations.* Integration: Integrate ServiceNow with third-party monitoring tools (e.g., Service Graph, Tanium, Tenable, Intune, Jamf, SCCM) and cloud platforms (AWS, Azure).* Troubleshooting: Configure MID Servers and resolve issues related to pattern probes, sensors, and discovery* Platform Development: Configure, develop, and customize core ServiceNow applications (CMDB, Discovery, Incident, Problem, Change, Service Requests).* Workflow Automation: Create and maintain complex workflows, business rules, client scripts, UI policies, and actions.* Customization: Build tailored Service Portal pages, widgets, and user experiences.* Maintenance & Support: Monitor system performance, perform troubleshooting, and manage update sets to move code from development to production.* Requirement Gathering: Work with stakeholders to analyze, design, and document technical requirements.**Required Qualifications:*** Comprehensive understanding of ITIL processes and ServiceNow ITSM implementation best practices. Experience with multiple ServiceNow modules including Incident, Problem, Change, Asset Management, Service Catalog, and ITOM (IT Operations Management). Knowledge of ServiceNow platform architecture, including application scopes, plugins, and upgrade processes.* Experience with ServiceNow Performance Analytics, Reporting, and Dashboard creation.* ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications required. Additional certifications such as Certified Implementation Specialist or Certified Technical Architect preferred. Bachelor’s degree in computer science, Information Systems, or equivalent professional experience.* Strong analytical and problem-solving skills with ability to work independently on complex projects.**Preferred Qualifications:*** ServiceNow Certified Technical Architect (CTA) or other advanced certifications.* Experience with ServiceNow ITOM, SecOps, or HR Service Delivery modules.* Knowledge of cloud platforms, DevOps practices, and CI/CD pipeline implementation.* Experience with Agile methodologies and project management tools.* Understanding of enterprise integration patterns and middleware technologies.**Location:*** Onsite**Salary/ Comp:*** Competitive salary commensurate with experience, typically ranging $40,000-$70,000 annually.* Comprehensive benefits package including health, dental, vision, and retirement plans.* Professional development opportunities including ServiceNow training and certification support.* This position offers the opportunity to work with enterprise-scale ServiceNow implementations while leading technical initiatives that drive significant business value and operational excellence.At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.**Location:**On-site –Jalisco,MEXIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!