Senior SaaS Customer Success Manager — Hybrid (Mexico City)

6sense; Ciudad de México; Presencial; MXN 60,000 - 90,000; Jornada completa

Descripción de la vacante

A leading B2B technology company in Mexico City is seeking a Customer Success Manager to drive customer satisfaction and identify growth opportunities. The ideal candidate will have 2-4 years of experience in Customer Success Management, preferably with SaaS products. You will own customer relationships and ensure their success by providing guidance and best practices. A bachelor's degree is required along with strong communication and interpersonal skills. This position offers competitive benefits and a supportive work environment.

Servicios

Health coverage

Paid parental leave

Generous paid time-off and holidays

Quarterly self-care days off

Stock options

Access to LinkedIn Learning

Quarterly wellness education sessions

Formación

• 2-4 years of experience in Customer Success Management with a SaaS product or SMB customers.
• Proactive, self-starter with excellent interpersonal skills.
• Ability to act as a trusted advisor to customers.

Responsabilidades

• Own customer relationships to increase adoption and satisfaction.
• Manage the ongoing customer lifecycle and ensure timely deployment.
• Develop innovative ways to share relevant data with customers.

Conocimientos

Customer Success Management

SaaS experience

Interpersonal skills

Communication skills

Attention to detail

Educación

Bachelor’s degree or equivalent practical experience

Herramientas

CRM

Customer success management tools

Descripción del empleo

A leading B2B technology company in Mexico City is seeking a Customer Success Manager to drive customer satisfaction and identify growth opportunities. The ideal candidate will have 2-4 years of experience in Customer Success Management, preferably with SaaS products. You will own customer relationships and ensure their success by providing guidance and best practices. A bachelor's degree is required along with strong communication and interpersonal skills. This position offers competitive benefits and a supportive work environment.