SaaS Implementation Lead - API & Integrations

Deliverect

Xico

Hybrid

MXN 420,000 - 720,000

Full time

6 days ago

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Benefits offered by this job

Learning budget

Meaningful challenges

Innovative culture

Global team

Unicorn company

Job summary

Deliverect is seeking an Implementation Consultant to guide SMB to Enterprise clients through seamless SaaS platform implementations. You will configure integrations with POS and online ordering, test APIs with Postman, and train clients for successful adoption.

The role requires 3-5 years in technical implementation, strong communication skills, and fluency in English. This is a hybrid position with 3 days in Mexico City and 2 days remote, offering regional rewards and growth opportunities.

Qualifications

3-5 years of experience in technical implementation or customer support within SaaS.
Led SaaS implementations for mid-market or enterprise clients.
Proficient in APIs, data management, and integrations; Postman is essential.

Responsibilities

Lead multiple implementation projects, managing timelines and client expectations with cross-functional teams.
Configure the Deliverect platform to meet client needs, including POS integrations and online ordering platforms.
Conduct client and partner training; provide hands-on support during and after implementation to ensure satisfaction.
Identify and resolve technical issues during implementation and escalate when needed to engineering or product teams.
Engage with Product and Engineering to relay client feedback and influence platform enhancements.