Senior Product Support & Operations Specialist

Stripe, Inc.; Ciudad de México; Presencial; MXN 279.000 - 469.000; Jornada completa

Descripción de la vacante

Stripe, Inc. Mexico City is seeking a customer-focused professional to troubleshoot external user issues and provide clear resolutions in English. You will analyze workflows, propose process improvements, and collaborate with global teams to enhance product offerings and user experience.

The role offers the opportunity to help scale Stripe's support operations, participate in building a new team, and contribute to a fast-paced, collaborative office culture in Mexico City.

Formación

• Customer-facing mindset with problem-solving drive.
• Strong written and verbal communication skills.
• Business proficiency in English (written and spoken).
• Analytical thinking and problem-solving abilities.
• Organized, self-starting, and process-oriented.
• Willing to collaborate across teams in a fast-paced office environment.

Responsabilidades

• Troubleshoot and solve external user issues.
• Communicate resolutions to end users in English.
• Analyze processes and drive changes to scale operations and improve user experience.
• Work closely with other Stripe teams to improve products and messaging on new features.
• Gain insights into how thousands of Stripe customers scale their businesses.
• Help build a brand-new team and operational culture for Stripe.
• Partner with global operations specialists to run critical workflows.

Conocimientos

User-first mindset

Communication skills

English proficiency

Analytical thinking

Organized and self-starter

Process-oriented

Cross-team collaboration

Fast-paced environment

Descripción del empleo

Stripe, Inc. Mexico City is seeking a customer-focused professional to troubleshoot external user issues and provide clear resolutions in English. You will analyze workflows, propose process improvements, and collaborate with global teams to enhance product offerings and user experience.

The role offers the opportunity to help scale Stripe's support operations, participate in building a new team, and contribute to a fast-paced, collaborative office culture in Mexico City.