Senior Java & SQL Production Support Engineer

Publicis Groupe Holdings B.V; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness program

Employee assistance

Descripción de la vacante

Publicis Sapient in Mexico City is seeking a Senior Application Support Engineer (Java & SQL) to provide L1/L2 production support for enterprise applications. You will investigate incidents, perform root-cause analysis, and support releases across distributed systems.

The role emphasizes Java-based troubleshooting, SQL data investigations, and collaboration with engineering and business teams to sustain system stability and service levels.

Formación

• 6+ years of experience supporting enterprise applications in production environments.
• Strong experience in L2 support, incident management, problem management, and root-cause analysis.
• Hands-on experience supporting Java-based applications and REST services.
• Proficient in SQL, data validation, reconciliation, and performance analysis.
• Experience with REST APIs, enterprise integrations, and data interfaces.
• Familiarity with ITIL processes, ServiceNow, Jira, and SLA-driven support.
• Basic scripting using shell, Bash, SQL automation, or related tooling.

Responsabilidades

• Monitor application health, batch jobs, integrations, and scheduled processes.
• Investigate and resolve production incidents within SLAs.
• Perform root-cause analysis and implement sustainable fixes.
• Analyze logs, interfaces, APIs, and DB transactions to identify failures.
• Conduct advanced SQL investigations and data reconciliation.
• Support production releases, validation, and smoke testing.
• Collaborate with developers, infra teams, and business stakeholders.
• Create and maintain runbooks and troubleshooting docs.

Conocimientos

L2 support

Incident management

Root-cause analysis

Java support

SQL data investigation

Integrations & APIs

Monitoring & observability

ITIL & ServiceNow/Jira

Automation & scripting

Educación

Bachelor’s degree or equivalent

Herramientas

Splunk

Dynatrace

AppDynamics

New Relic

Descripción del empleo

Publicis Sapient in Mexico City is seeking a Senior Application Support Engineer (Java & SQL) to provide L1/L2 production support for enterprise applications. You will investigate incidents, perform root-cause analysis, and support releases across distributed systems.

The role emphasizes Java-based troubleshooting, SQL data investigations, and collaboration with engineering and business teams to sustain system stability and service levels.