Field Engineer III: Complex Client Support & Installations

Unisys; Ciudad de México; On-site; MXN 400,000 - 600,000; Full time

Job summary

Unisys in Ciudad de México is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large, complex clients. You will own onsite service activity, perform advanced maintenance on all products, and use technical knowledge to resolve client issues and install configurations.

You will monitor issues, share feedback to improve service delivery, and contribute to metrics reporting and documentation.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Job description

Unisys in Ciudad de México is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large, complex clients. You will own onsite service activity, perform advanced maintenance on all products, and use technical knowledge to resolve client issues and install configurations.

You will monitor issues, share feedback to improve service delivery, and contribute to metrics reporting and documentation.