Senior Field Engineer: Onsite Tech Specialist

Unisys

Monterrey

On-site

MXN 250,000 - 420,000

Full time

4 days ago

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Job summary

Unisys is seeking a Field Engineer to provide the full range of onsite engineering support for a base of large, complex clients in Mexico City. You will own onsite service activity, perform advanced maintenance, and participate in scheduled installs while delivering technical feedback to improve service delivery.

The role requires a High School Diploma or GED, with potential certifications or an Associate Degree and typically 2–4 years of related experience.

Qualifications

High School Diploma or GED required.
May require technical certification or Associate Degree.
Generally, 2-4 years’ experience in area of responsibility.

Responsibilities

Provides full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.