Senior F&B Outlet Lead - Elevate Guest Experience & Sales

Sls; Isla Mujeres; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities

Global hospitality group

Job summary

Sls is seeking a Hospitality Operations Supervisor to oversee daily Food & Beverage floor activities at our Isla Mujeres outlets, ensuring flawless service and adherence to Ennismore standards. You will collaborate with managers to maintain guest satisfaction, drive sales, and execute service priorities.

The role emphasizes hands-on supervision, timely follow-ups on audits and guest feedback, and proactive enhancement of the dining experience across venues within a dynamic global hospitality

Qualifications

• Bachelor's degree or technical degree in Hospitality, Tourism, Culinary Arts, or related field preferred.
• Minimum 3 years of experience in Food & Beverage operations, preferably within hotel, luxury, or lifestyle environments.
• Knowledge of luxury/lifestyle brand standards (LQA, Forbes, AAA) is preferred.

Responsibilities

• Conduct regular floor observations to ensure compliance with standards and service sequences.
• Ensure guest experiences align with brand standards across outlets.
• Identify operational gaps and communicate findings to leaders for corrective action.
• Support managers and captains to achieve service, guest satisfaction, and sales targets.
• Follow up on action plans from audits, guest feedback, and observations.
• Assist with pre-shift briefings, upselling, and execution of service standards.
• Monitor guest experience and address issues and service improvements.

Skills

Hospitality knowledge

Guest service

Observation skills

Sales mindset

Education

Bachelor's degree in Hospitality

Job description

Sls is seeking a Hospitality Operations Supervisor to oversee daily Food & Beverage floor activities at our Isla Mujeres outlets, ensuring flawless service and adherence to Ennismore standards. You will collaborate with managers to maintain guest satisfaction, drive sales, and execute service priorities.

The role emphasizes hands-on supervision, timely follow-ups on audits and guest feedback, and proactive enhancement of the dining experience across venues within a dynamic global hospitality