Sr. Outlet Manager F&B

SLS Playa Mujeres; Isla Mujeres; On-site; MXN 335,000 - 469,000; Full time

Job summary

SLS Playa Mujeres is seeking a dedicated F&B Floor Supervisor to oversee daily service across restaurants and bars and ensure adherence to LQA and Ennismore standards. You will work hands-on on the floor, supporting department leaders, monitoring performance, and driving guest satisfaction.

You will collaborate with managers to meet service, guest satisfaction, and sales targets, while following up on audits and guest feedback to ensure continuous improvement and an outstanding guest experience.

Qualifications

• Bachelor's degree or technical degree in Hospitality, Tourism, Culinary Arts, or a related field preferred.
• Minimum 3 years of experience in Food & Beverage operations, preferably within hotel, luxury, or lifestyle environments.
• Knowledge of LQA, Forbes, AAA, or other luxury/lifestyle brand standards is preferred.
• Strong passion for service excellence and guest experience.
• Exceptional attention to detail and strong observational/analytical skills.
• Results-driven mindset with a focus on sales and business performance.

Responsibilities

• Conduct regular floor observations to ensure compliance with LQA and Ennismore standards, including service delivery and presentation.
• Ensure the guest experience remains consistent with brand standards across all F&B outlets and touchpoints.
• Identify operational gaps and communicate findings for immediate corrective action.
• Support managers and captains to achieve service, guest satisfaction, and sales targets.
• Follow up on action plans from audits, guest feedback, and observations.
• Assist in aligning daily priorities through pre-shift briefings, upselling focus, and service standards.
• Monitor guest experience and address issues to improve service.

Skills

Service excellence

Attention to detail

Observational skills

Analytical skills

Sales focus

Education

Bachelor's degree in Hospitality, Tourism, Culinary Arts or related field

Job description

Support the seamless execution of daily Food & Beverage operations, ensuring that restaurants and bars consistently operate in accordance with LQA and Ennismore service standards.

The role will focus on hands-on floor supervision, supporting department leaders, monitoring operational performance, and following up on key guest satisfaction and sales indicators to ensure an exceptional guest experience.

Key Responsibilities

• Conduct regular floor observations to ensure compliance with LQA and Ennismore standards, including service delivery, service sequences, presentation, ambiance, and employee attitude.
• Ensure the guest experience remains consistent with brand standards across all Food & Beverage outlets and guest touchpoints.
• Identify operational gaps and promptly communicate findings to the appropriate leaders to ensure immediate corrective action.
• Work closely with managers and captains to support the achievement of service, guest satisfaction, and sales targets.
• Follow up on action plans resulting from audits, guest feedback, and operational observations.
• Support the team in aligning with daily operational priorities through pre-shift briefings, upselling focus, and key service standards.
• Monitor the guest experience throughout service, proactively identifying opportunities for improvement and addressing service issues as they arise.
• Support the handling and follow-up of guest complaints, ensuring appropriate resolution, proper closure, and operational learning.
• Monitor guest satisfaction indicators, including surveys, internal feedback, and brand audits.
• Support outlet leaders in achieving sales targets, average check goals, and active promotions.
• Ensure the proper execution of menus, special events, activations, and commercial strategies.
• Identify opportunities to enhance suggestive selling, upselling, and the overall dining experience.
• Prepare basic reports covering operational observations, service standard findings, and progress on action plans.
• Follow up on operational commitments and initiatives established by the Food & Beverage Management team.

Qualifications:

• Bachelor's degree or technical degree in Hospitality, Tourism, Culinary Arts, or a related field preferred.
• Minimum 3 years of experience in Food & Beverage operations, preferably within hotel, luxury, or lifestyle environments.
• Knowledge of LQA, Forbes, AAA, or other luxury/lifestyle brand standards is preferred.
• Strong passion for service excellence and guest experience.
• Exceptional attention to detail.
• Strong observational and operational analytical skills.
• Results-driven mindset with a strong focus on sales and business performance.