Senior Enterprise CX Leader: Tech Enablement & Delivery

Talkdesk2; Ciudad de México; Presencial; MXN 1.310.043 - 1.659.388; Jornada completa

Descripción de la vacante

Talkdesk2 in Mexico City is seeking a Technical Account Manager with 7–10+ years in SaaS environments. You will be the primary technical contact for enterprise accounts, managing complex onboarding and ensuring customer success.

Key qualifications include fluency in English and Spanish, strong analytical skills, and a proven track record in managing large technical initiatives. The position may require up to 30% travel.

Formación

• 7–10+ years of experience in related fields within a SaaS or CCaaS environment.
• Fluency in English and Spanish (both written and spoken) is required.
• Proven track record of managing complex initiatives for enterprise customers.
• Strong technical acumen with knowledge of APIs and CRM systems.

Responsabilidades

• Serve as the primary technical contact for enterprise accounts.
• Lead complex onboarding and platform optimization.
• Build and maintain trusted relationships with stakeholders.
• Analyze product usage to identify optimization opportunities.

Conocimientos

Technical Account Management

Project Management

APIs

CRM Systems

Cloud-based Platforms

Analytical and Problem-solving Skills

Bilingual in English and Spanish

Educación

Relevant Degree

Descripción del empleo

Talkdesk2 in Mexico City is seeking a Technical Account Manager with 7–10+ years in SaaS environments. You will be the primary technical contact for enterprise accounts, managing complex onboarding and ensuring customer success.

Key qualifications include fluency in English and Spanish, strong analytical skills, and a proven track record in managing large technical initiatives. The position may require up to 30% travel.