Global CX Team Lead - Tech Support & Ops

Deliverect Group; Ciudad de México; Híbrido; MXN 774.260 - 1.118.375; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dedicated learning budget

Health and wellness support

Innovative work culture

Descripción de la vacante

Deliverect Group in Mexico City is looking for a Customer Experience Team Lead to champion a customer-first culture and manage a high-performing support team. This full-time, hybrid role offers flexible work arrangements.

You will optimize local support workflows and collaborate with stakeholders to provide outstanding technical assistance to clients. Candidates must have 2+ years of experience in a technical support role and strong knowledge of SaaS environments.

Formación

• 2+ years of experience in a technical support team lead role.
• Deep knowledge of SaaS, especially in hospitality or food tech.
• Strong communication and cross-functional collaboration skills.

Responsabilidades

• Lead and develop a global support team of 6–12 agents.
• Oversee operations and monitor performance metrics.
• Manage technical escalations and complex support issues.

Conocimientos

Leadership

Technical proficiency

Communication skills

Problem solving

Data analysis

Educación

Entry-level certification in Python or equivalent

Herramientas

Grafana

Bruno/Postman

BigQuery

Looker

Descripción del empleo

Deliverect Group in Mexico City is looking for a Customer Experience Team Lead to champion a customer-first culture and manage a high-performing support team. This full-time, hybrid role offers flexible work arrangements.

You will optimize local support workflows and collaborate with stakeholders to provide outstanding technical assistance to clients. Candidates must have 2+ years of experience in a technical support role and strong knowledge of SaaS environments.