Senior Employee Solutions Specialist

FedEx Group; Ciudad de México; Presencial; MXN 722.000 - 1.135.000; Jornada completa

Descripción de la vacante

FedEx Group is seeking a customer service and back office support specialist to assist US employees, handle inquiries, and document interactions accurately. The role includes data entry across multiple systems and mentoring junior staff, with opportunities to support process improvements.

Minimum 4 years in related fields, fluency in local language and English, and completion of the TOEIC exam are required. This position emphasizes accuracy, confidentiality, and effective communication.

Formación

• High School diploma or equivalent; some bachelor’s degree preferred.
• Four (4) years in customer service, back office information systems support, payroll or human resources.
• Spoken and written fluency in local language and English (TOEIC 750)

Responsabilidades

• Responds to US employees' inquiries.
• Resolves more complex cases and escalates when needed.
• Acts as escalation point for callers needing more assistance.
• Enters employee data into various systems.
• Accurately document calls while speaking with employees.
• Mentors less experienced staff.
• Performs other duties as assigned

Conocimientos

Excellent automated office systems

Strong verbal and written comms

Time management & multi-tasking

Mentor, coach & knowledge resource

Ability to work variable shifts

Accounts Payable & Accounting concepts

Educación

High School diploma or equivalent

Some bachelor’s degree preferred

TOEIC score 750+ (English)

Herramientas

Payroll systems

Back office information systems

Descripción del empleo

FedEx Group is seeking a customer service and back office support specialist to assist US employees, handle inquiries, and document interactions accurately. The role includes data entry across multiple systems and mentoring junior staff, with opportunities to support process improvements.

Minimum 4 years in related fields, fluency in local language and English, and completion of the TOEIC exam are required. This position emphasizes accuracy, confidentiality, and effective communication.