Solutions Analytics Analyst: Data, Reporting & Process Improvement

FedEx Group; Ciudad de México; Presencial; MXN 400.000 - 560.000; Jornada completa

Descripción de la vacante

FedEx Group seeks an Employee Solutions Contact Center Analyst to analyze complex data, generate reports, and offer recommendations for optimization. The role may involve day-to-day data management within company software applications, ensuring accurate analysis and timely reporting.

The position requires a Bachelor’s degree in business, accounting, finance, or related field and at least two years of experience in project management, analysis, reporting, or operational analysis.

Formación

• Bachelor's degree in business, accounting, finance or related field is required.
• Strong analytical and reporting capabilities.
• Ability to influence and communicate with multiple stakeholders.

Responsabilidades

• Provides daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.
• Identify and execute process improvement efforts and support expansion projects with minimal supervision.
• Perform other duties as assigned.

Conocimientos

Influencing & Persuasion Skills

Interpersonal Skills

Networking Skills

Excellent Business Understanding

Educación

Bachelor's degree in business, accounting, finance or related field

Descripción del empleo

FedEx Group seeks an Employee Solutions Contact Center Analyst to analyze complex data, generate reports, and offer recommendations for optimization. The role may involve day-to-day data management within company software applications, ensuring accurate analysis and timely reporting.

The position requires a Bachelor’s degree in business, accounting, finance, or related field and at least two years of experience in project management, analysis, reporting, or operational analysis.