LM582:Employee Solutions Representative Associate

FedEx Express México; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking an Employee Solutions Representative Associate in Mexico City to support FedEx employees with payroll and HR. The role provides Tier 1 assistance across multiple channels and requires clear communication in English and Spanish.

The position focuses on payroll/HR inquiries, data accuracy, and compliance within a fast-paced environment. 0–1 year experience in customer service or payroll is expected, with bilingual capabilities.

Formación

• High School diploma or equivalent; some bachelor's degree preferred.
• 0–1 year experience in customer service, payroll or HR.
• Fluency in local language and English (TOEIC 750+).

Responsabilidades

• Communicate clearly and effectively with employees.
• Respond to inquiries using scripts and escalate when needed.
• Maintain accurate records of interactions and transactions.
• Ensure data accuracy and compliance with policies and SLAs.
• Perform other duties as assigned.

Conocimientos

Strong communication

Bilingual English/Spanish

Payroll inquiries handling

Adaptability

Educación

High School diploma or equivalent

Some bachelor's degree preferred

Descripción del empleo

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies. FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes's One of the "Best Employers for Diversity" 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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RC784368 LM582:Employee Solutions Representative Associate (Open) LM582:Employee Solutions Representative Associate Full time Torre Diana, Rio Lerma 232, Pisos 13 y 14 Colonia Cuauhtémoc Ciudad de Mexico 06500 Cuauhtemoc, MEX Mexico

This position is a part of the Employee Solutions Contact Center with the primary focus of providing Tier 1 support to FedEx employees. This position combines elements of payroll and HR expertise, requiring individuals to be proficient in those areas while servicing customers and ensuring a positive experience across multiple channels. This is a US-focused position.

Under general supervision performs the following activities:

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Communication: Communicate clearly and effectively with customers.
• Inquiry resolution: Responds to employee inquiries using call scripts or standard operating procedures, and/or escalates more complex cases to the appropriate business area for resolution.
• Maintain records: Maintain accurate and detailed records of customer interactions and transactions.
• Adhere to compliance: Act as the liaison between employees, payroll, HR and other departments, ensuring data accuracy, timeliness, compliance with service level agreements, applicable policies, laws and regulations.
• Perform other duties as assigned

Minimum Education

• High School diploma or equivalent education. Some bachelor's degree preferred
• Related experience may offset degree requirements and related education/degree may offset experience requirements.

Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience

• 0 - 1 year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

• Strong communication skills, both verbal and written.
• Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.
• Ability to manage and accurately process payroll inquiries for a high-volume service environment.
• Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.