Service Agent

FedEx Group; San Blas; Presencial; MXN 120.000 - 240.000; Jornada completa

Descripción de la vacante

Una empresa innovadora y reconocida busca un profesional dedicado para unirse a su equipo. Este rol implica la realización de tareas administrativas y la coordinación de operaciones en un entorno de servicio al cliente. Con un enfoque en la precisión y la atención al detalle, el candidato ideal ayudará a los clientes con el seguimiento de paquetes, mantendrá registros y proporcionará un servicio excepcional. La compañía es conocida por su compromiso con la responsabilidad social y su ambiente de trabajo inclusivo, lo que la convierte en un lugar destacado para desarrollar una carrera. Si tienes habilidades interpersonales y una pasión por el servicio, esta es la oportunidad perfecta para ti.

Formación

• Experiencia previa en servicio al cliente o trabajo administrativo.
• Capacidad para levantar hasta 50 lbs y manejar paquetes de hasta 150 lbs.

Responsabilidades

• Asistir a los clientes con seguimiento de paquetes y responder preguntas.
• Mantener y auditar todos los registros y archivos asignados.
• Completar tareas administrativas relacionadas con la operación de primera línea.

Conocimientos

Atención al Cliente

Habilidades Interpersonales

Habilidades de Planificación y Organización

Resolución de Problemas

Precisión y Atención al Detalle

Habilidades Generales de Oficina

Comunicación Excelente

Educación

Diploma de Secundaria/Equivalente

Descripción del empleo

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General job description
Under general guidance completes the following tasks:

1. Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups.
2. Maintains and audits all records and files as assigned. Audits airway bills and records as required.
3. Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.
4. May be required to perform other duties as assigned.

Minimum Requirements:
Minimum Education:

• High School degree/Equivalent.

Minimum Experience:

• Previous clerical or customer service experience in a service environment.

Minimum Required Skills:

• Accuracy & Attention to Detail.
• Planning & Organizing Skills.
• Interpersonal Skills.
• Problem Solving Skills.
• Average general office skills required including light typing, filing and computer literacy.
• Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.
• Customer Service Skills.
• Product or Service Knowledge.
• Excellent communication skills.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.