Customer Service Call Center

Federal Express Corporation; Ciudad de México; Híbrido; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

FedEx Express in CDMX is seeking a Payroll Back Office Representative to support payroll tickets, investigate issues, and provide timely solutions for FedEx employees.

You will work with Payroll, HR, Benefits, and Timekeeping in a hybrid Reforma-based model, requiring strong English and Excel skills.

Formación

• 2+ years of experience in Payroll, Payroll Support, HR Operations, Employee Services, Customer Service, or a related field.
• Strong analytical and problem-solving skills.
• Experience handling tickets, cases, inquiries, or employee requests is highly desirable.
• Excellent written and verbal communication skills.
• Strong customer service mindset and ability to provide solutions with a high level of professionalism.
• Ability to work with multiple teams and manage competing priorities.
• Proficiency in Microsoft Office, especially Excel.
• Advanced English (spoken and written).
• High School diploma required; Bachelor's degree is a plus.

Responsabilidades

• Manage and resolve payroll-related tickets submitted by internal FedEx employees.
• Investigate payroll inquiries related to paychecks, deductions, taxes, timekeeping, benefits, and other payroll matters.
• Provide accurate and timely solutions and guidance to employees regarding their payroll concerns.
• Partner with Payroll, HR, Benefits, Timekeeping, and other cross-functional teams to resolve complex cases.
• Research issues, identify root causes, and follow up to ensure successful resolution.
• Maintain accurate documentation and case records while ensuring compliance with payroll policies and procedures.
• Manage multiple tickets and priorities in a fast-paced, service-oriented environment.
• Identify recurring issues and recommend process improvements to enhance the employee experience.

Conocimientos

Payroll

Payroll Support

HR Operations

Employee Services

Customer Service

Analytical Skills

Communication

Excel

Advanced English

Educación

High School diploma

Bachelor's degree is a plus

Herramientas

Microsoft Office

Descripción del empleo

FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

Join FedEx and support Sales Operations across the U.S. & Canada!

Are you passionate about Payroll, problem-solving, and providing exceptional support to employees? Do you enjoy investigating issues, finding solutions, and working with different teams in a fast-paced environment? This opportunity is for you!

We're looking for a Payroll Back Office Representative to join our Payroll Support Team, where you'll play a key role in supporting FedEx employees by managing payroll-related tickets, investigating issues, providing timely solutions, and ensuring a positive employee experience.

What you'll do:

• Manage and resolve payroll-related tickets submitted by internal FedEx employees.
• Investigate payroll inquiries related to paychecks, deductions, taxes, timekeeping, benefits, and other payroll matters.
• Provide accurate and timely solutions and guidance to employees regarding their payroll concerns.
• Partner with Payroll, HR, Benefits, Timekeeping, and other cross-functional teams to resolve complex cases.
• Research issues, identify root causes, and follow up to ensure successful resolution.
• Maintain accurate documentation and case records while ensuring compliance with payroll policies and procedures.
• Manage multiple tickets and priorities in a fast-paced, service-oriented environment.
• Identify recurring issues and recommend process improvements to enhance the employee experience.

What we're looking for:

• 2+ years of experience in Payroll, Payroll Support, HR Operations, Employee Services, Customer Service, or a related field.
• Strong analytical and problem-solving skills.
• Experience handling tickets, cases, inquiries, or employee requests is highly desirable.
• Excellent written and verbal communication skills.
• Strong customer service mindset and ability to provide solutions with a high level of professionalism.
• Ability to work with multiple teams and manage competing priorities.
• Proficiency in Microsoft Office, especially Excel.
• Advanced English (spoken and written). C1 C2
• High School diploma required; Bachelor's degree is a plus.

CDMX, Hybrid model in Reforma (is not remote)

Equal Opportunity Statement

FedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.