Employee Solutions Associate - Payroll & HR Support (Tier 1)

FedEx Group; Ciudad de México; Presencial; MXN 550.000 - 774.000; Jornada completa

Descripción de la vacante

FedEx Group's Employee Solutions Contact Center is seeking a Tier 1 support associate to assist FedEx employees. The role blends payroll and HR expertise with customer service across multiple channels, focused on a US-focused service.

Under supervision, you will respond to inquiries, maintain detailed records, and act as a liaison between employees, payroll, HR and other departments to ensure data accuracy and timely service.

Formación

• High School diploma or equivalent; some bachelor’s degree preferred.
• Spoken and written fluency in local language as well as English.
• 0–1 year experience in customer service or payroll/HR support.
• Ability to operate multiple software applications and communicate clearly.

Responsabilidades

• Provide Tier 1 support to FedEx employees across channels.
• Respond to inquiries using scripts or SOPs; escalate when needed.
• Maintain accurate records of customer interactions and transactions.
• Serve as liaison between employees, payroll, HR and other departments.

Conocimientos

Communication

Multitasking

Payroll inquiries

Problem solving

Educación

High School Diploma or equivalent

Some bachelor’s degree preferred

Descripción del empleo

FedEx Group's Employee Solutions Contact Center is seeking a Tier 1 support associate to assist FedEx employees. The role blends payroll and HR expertise with customer service across multiple channels, focused on a US-focused service.

Under supervision, you will respond to inquiries, maintain detailed records, and act as a liaison between employees, payroll, HR and other departments to ensure data accuracy and timely service.