Senior Customer Success Manager - Scale & Growth (Hybrid)

Smartly.io; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Inclusive Global Culture

Global Impact

Focus on Wellbeing

Comprehensive Rewards

Flexible Hybrid Workplace

Job summary

Smartly is seeking a Customer Success Manager in Mexico City to manage a large portfolio, train clients, and drive feature adoption to ensure renewals and growth. You’ll become a platform specialist and collaborate across Sales, Marketing, and Engineering to solve problems and optimize outcomes.

We value proactive problem-solvers with strong communication, self-drive, and a results-oriented mindset, who can help scale our global customer success efforts in a flexible hybrid workplace.

Qualifications

• 4+ years of experience in a customer success or similar customer-facing function.
• Ability to quickly learn new tools and processes.
• Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat).
• Proactive problem-solver with a positive attitude and focus on helping customers succeed.
• Results-driven with ability to meet commercial targets and weekly productivity goals.
• Strong written and spoken communication; able to translate data into insights.

Responsibilities

• Manage a large book of business and train customers to drive feature adoption and outcomes.
• Own relationships as primary point of contact for training and product support.
• Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering.
• Drive renewals and account expansion through customer success strategies.
• Contribute to building and improving the customer success organization and processes.

Skills

Customer success

Account management

Training & enablement

Stakeholder communications

Problem solving

Tools

Smartly platform

Job description

Smartly is seeking a Customer Success Manager in Mexico City to manage a large portfolio, train clients, and drive feature adoption to ensure renewals and growth. You’ll become a platform specialist and collaborate across Sales, Marketing, and Engineering to solve problems and optimize outcomes.

We value proactive problem-solvers with strong communication, self-drive, and a results-oriented mindset, who can help scale our global customer success efforts in a flexible hybrid workplace.