SaaS Client Success Manager – Hybrid Role

MedTrainer, Inc.; Santiago de Querétaro; Hybrid; MXN 257,000 - 279,000; Full time

Benefits offered by this job

Company-paid medical insurance

Savings plan

Free meals and snacks

In-office health department

TotalPass gym discounts

Hybrid work arrangement

Job summary

MedTrainer, Inc. is seeking aClient Success Manager to own relationships with a portfolio of core customers and ensure strong adoption, measurable value, and long-term success with our platform in a hybrid work setting in Mexico.

You will proactively manage risk, drive retention, and collaborate with internal teams to improve the overall experience. The role emphasizes building trusted partnerships, ownership of customer outcomes, and data-driven strategies to reduce churn while expanding usage

Qualifications

• 2+ years in Customer Success, Account Management, or a similar client-facing role.
• Experience working in a SaaS environment.
• Proven ownership of customer retention and adoption (not just support).
• Strong communication skills (verbal and written).
• Analytical mindset with the ability to interpret customer data and metrics.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive, customer-first approach to problem solving.

Responsibilities

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for your accounts.
• Drive customer adoption and ensure clients achieve their desired outcomes.
• Proactively identify churn risks and execute mitigation strategies.
• Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the overall experience.
• Build long-term, value-driven relationships with customers.

Skills

2+ years of experience

SaaS environment

Ownership of retention/adoption

Strong communication

Analytical mindset

Manage multiple accounts

Proactive, customer-first approach

Tools

Salesforce

ChurnZero

Job description

MedTrainer, Inc. is seeking aClient Success Manager to own relationships with a portfolio of core customers and ensure strong adoption, measurable value, and long-term success with our platform in a hybrid work setting in Mexico.

You will proactively manage risk, drive retention, and collaborate with internal teams to improve the overall experience. The role emphasizes building trusted partnerships, ownership of customer outcomes, and data-driven strategies to reduce churn while expanding usage