Senior Customer Success Manager - Scale & Growth

Smartly; Ciudad de México; Híbrido; MXN 360.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare packages

Mental health services

Paid holidays

Family leave

Equity options

Performance-based rewards

Career development

Hybrid workplace

Work abroad up to 30 days

Descripción de la vacante

Smartly is seeking a Customer Success Manager to drive retention and growth in a fast-moving social advertising ecosystem. You will manage a large portfolio, train customers and ensure successful adoption of features across the Smartly platform to maximize renewals and expansion.

Join a global team and help shape a world-class Customer Success organization, collaborating with Sales, Marketing, Product, and Engineering while delivering exceptional customer outcomes.

Formación

• 4+ years of experience in a customer success or similar customer-facing role.
• Advanced knowledge of paid social advertising platforms (Facebook, TikTok, Pinterest, Snapchat, etc).
• Proactive problem-solver with a positive attitude and goal orientation.
• Ability to explain complex concepts clearly and translate data into insights.

Responsabilidades

• Manage a large book of business and be the main training and product-support contact.
• Drive feature adoption, outcomes, renewals, and account expansion.
• Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering.
• Contribute to building and improving the Customer Success function and processes.

Conocimientos

Customer success

Paid social advertising

Communication skills

Problem solving

Descripción del empleo

Smartly is seeking a Customer Success Manager to drive retention and growth in a fast-moving social advertising ecosystem. You will manage a large portfolio, train customers and ensure successful adoption of features across the Smartly platform to maximize renewals and expansion.

Join a global team and help shape a world-class Customer Success organization, collaborating with Sales, Marketing, Product, and Engineering while delivering exceptional customer outcomes.