Gestor de Éxito del Cliente SaaS (Híbrido)

Informa Markets; Xico; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Health and dental benefits

Hybrid work model

Professional development

Job summary

Informa Markets in Naucalpan, State of Mexico, seeks an experienced Customer Success Manager to nurture client relationships and drive value from our SaaS solutions. You will be the main contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing success in a proactive, results‑oriented role.

You will collaborate with product and sales teams, monitor client health, and identify upsell opportunities while supporting a flexible hybrid work environment and ongoing

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience in Customer Success, Account Management, or similar client-facing roles.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of SaaS products and technology landscape.
• Experience with CRM and Customer Success platforms (Salesforce, Gainsight).
• Familiarity with Naucalpan, State of Mexico business environment.

Responsibilities

• Develop and manage relationships with a portfolio of clients.
• Understand client needs and advise on solutions.
• Oversee onboarding and implementation of new clients.
• Monitor client health and address risks.
• Drive product adoption and maximize platform usage.
• Conduct regular business reviews with clients.
• Provide feedback to product and sales teams.
• Identify upsell/cross-sell opportunities.
• Provide ongoing training and support to clients.

Skills

Customer success

Account management

Communication

Negotiation

Presentation skills

Relationship building

Proactivity

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

Salesforce

Gainsight

Job description

Informa Markets in Naucalpan, State of Mexico, seeks an experienced Customer Success Manager to nurture client relationships and drive value from our SaaS solutions. You will be the main contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing success in a proactive, results‑oriented role.

You will collaborate with product and sales teams, monitor client health, and identify upsell opportunities while supporting a flexible hybrid work environment and ongoing