Senior Customer Success Leader - Finance & ERP

BlackLine; Ciudad de México; Presencial; MXN 700.000 - 1.200.000; Jornada completa

Descripción de la vacante

BlackLine is seeking a Customer Success Manager 3 (CSM3) to drive post-sales success for onboarded customers. You will deliver coaching, business reviews, and success planning to align with client goals and prevent churn.

With extensive accounting knowledge and BlackLine product expertise, you will guide clients through adoption, best practices, and value realization. You will mentor other CSMs, lead customer events, and collaborate with sales and other teams on account expansion while

Formación

• 7+ years of accounting/auditing or financial software experience.
• Experience as a Controller or Finance Director.
• Strong knowledge of accounting practices and industry changes.

Responsabilidades

• Deliver post-sales Customer Success programs and coaching to onboarded customers.

Conocimientos

Account management

Customer facing

Consultative skills

Leadership

Presentation skills

Data storytelling

Cross-functional collaboration

Finance domain knowledge

Educación

Bachelor's degree in Accounting, Economics or Business Administration

MBA or equivalent

CPA/CIA or related certification

Herramientas

Gainsight

Salesforce CRM

Descripción del empleo

BlackLine is seeking a Customer Success Manager 3 (CSM3) to drive post-sales success for onboarded customers. You will deliver coaching, business reviews, and success planning to align with client goals and prevent churn.

With extensive accounting knowledge and BlackLine product expertise, you will guide clients through adoption, best practices, and value realization. You will mentor other CSMs, lead customer events, and collaborate with sales and other teams on account expansion while