Senior Customer Care Specialist - Fast-Paced Solutions

Avantor; Ciudad de México; On-site; MXN 240,000 - 400,000; Full time

Job summary

Avantor is seeking a customer service professional to manage day-to-day inquiries, coordinate resolutions across departments, and maintain accurate records for follow-up actions.

You will respond to orders, returns, and shipping questions, guiding customers with clear explanations of product features and policies. A collaborative, problem-solving mindset is essential in a dynamic environment.

Qualifications

• Strong communication skills, both verbal and written.
• Must be a team player and able to work with cross-functional teams.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintains and attracts potential customers by handling inbound sales and customer communication (calls/emails/click-to-chat) related to service status.
• Handles inbound sales and customer communication in processing, expediting, and troubleshooting of orders.
• Owns the customer request from initiation to final conclusion.

Skills

Excellent communication

Team player

Multitasking

Problem solving

Customer focus

Time management

Active listening

Pressure tolerance

MS Office

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

SAP

Job description

Avantor is seeking a customer service professional to manage day-to-day inquiries, coordinate resolutions across departments, and maintain accurate records for follow-up actions.

You will respond to orders, returns, and shipping questions, guiding customers with clear explanations of product features and policies. A collaborative, problem-solving mindset is essential in a dynamic environment.