Senior Customer Service Specialist - Tier 3

Jobvite, Inc.; México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Optimas OE Solutions is seeking a Customer Service Representative to handle a book of customers, respond to inquiries, and coordinate with internal teams to ensure timely and accurate service. The role emphasizes proactive communication, order accuracy, and strong problem‑solving in a fast‑paced environment.

The position requires a college degree and 4+ years in customer service, preferably in distribution, with proficiency in MS Office and CRM tools.

Formación

• College education or bachelor's degree required.
• 4+ years of customer service experience, preferably in distribution.
• Proficiency in MS Office and CRM systems.

Responsabilidades

• Serve as the first point of contact for customers with professional communication.
• Respond to inquiries via phone, email, and Teams within 3 hours.
• Collaborate with sales, engineering, procurement and other departments.
• Review and process orders, manage backorders and JIT requests.
• Create, investigate and expedite RMAs and return processes.

Conocimientos

Communication

Organizational skills

Microsoft Office

CRM systems

Attention to detail

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

CRM software

Descripción del empleo

Optimas OE Solutions is seeking a Customer Service Representative to handle a book of customers, respond to inquiries, and coordinate with internal teams to ensure timely and accurate service. The role emphasizes proactive communication, order accuracy, and strong problem‑solving in a fast‑paced environment.

The position requires a college degree and 4+ years in customer service, preferably in distribution, with proficiency in MS Office and CRM tools.