Senior Customer Service Specialist & Mentor

Wesco; Tlalnepantla; On-site; MXN 260,000 - 420,000; Full time

Job summary

Wesco seeks a Senior Representative - Customer Service to respond to inquiries by phone, email, or walk-ins and resolve complex requests with customized solutions. You will analyze service needs, coordinate with other departments, and keep internal teams informed to ensure high customer satisfaction.

Responsibilities include relationship building, handling escalated inquiries, mentoring peers, and processing payments.

Qualifications

• High School Diploma or equivalent required; Associates/College Diploma preferred.
• 5+ years of relevant experience in customer service or support.
• Strong time management with ability to prioritize and resolve issues.
• Solid interpersonal and written/verbal communication skills.
• Ability to work under pressure and remain attentive to detail.
• Proficient with MS Word, Excel, and email communication.

Responsibilities

• Respond to customer inquiries by phone, email, or walk-ins to resolve issues.
• Analyze customer service needs and coordinate with other departments as needed.
• Provide updates to internal teams and ensure customer satisfaction.
• Resolve complex requests and communicate solutions clearly.
• Mentor and guide team members on best practices.
• Process payments for cash account customers.

Skills

Time management

Interpersonal skills

Verbal and written communication

Work well under pressure

Attention to detail

Education

High School Diploma

Associate's Degree / College Diploma

Tools

MS Word

MS Excel

Email (e-mail)

Job description

Wesco seeks a Senior Representative - Customer Service to respond to inquiries by phone, email, or walk-ins and resolve complex requests with customized solutions. You will analyze service needs, coordinate with other departments, and keep internal teams informed to ensure high customer satisfaction.

Responsibilities include relationship building, handling escalated inquiries, mentoring peers, and processing payments.