Order & Logistics Support Specialist

Acuity Inc.; Rincón De Guadalupe; On-site; MXN 300,000 - 420,000; Full time

Job summary

Acuity Inc. is seeking a dedicated Customer Service Associate to support internal customers across the Customer Experience, Sales, and Product teams. You will manage orders, track delivery dates, and resolve issues to ensure commitments are met.

You will perform backlog management, use Power BI to identify expediting opportunities, and communicate delays to stakeholders. The role emphasizes collaboration and proactive problem solving in a fast-paced supply chain environment.

Qualifications

• Bachelor degree required.
• 0–2 years in customer service or supply chain.
• Intermediate English communication.
• Proficient Excel and MS Office; quick to learn new tools.
• Strong communication, organizational, and analytical skills.
• Empathy, proactivity and problem-solving abilities.
• Ability to work collaboratively under pressure.
• Experience in customer service, logistics, production, or supply chain preferred, including internships.

Responsibilities

• Order Processing: Validate target dates based on lead times and process returns.
• Expedite requests: coordinate approvals and options with Manufacturing and Customer Support.
• Backlog Management: use Power BI to identify expediting opportunities and communicate date changes.
• Communication and follow-up: keep delivery commitments up to date and inform stakeholders of delays.
• Continuous Improvement: participate in initiatives to improve service levels and team productivity.

Skills

English communication

Team collaboration

Analytical skills

Proactivity

Problem solving

Under pressure

Education

Bachelor Degree

Tools

Excel

Microsoft Office

Job description

Acuity Inc. is seeking a dedicated Customer Service Associate to support internal customers across the Customer Experience, Sales, and Product teams. You will manage orders, track delivery dates, and resolve issues to ensure commitments are met.

You will perform backlog management, use Power BI to identify expediting opportunities, and communicate delays to stakeholders. The role emphasizes collaboration and proactive problem solving in a fast-paced supply chain environment.