Senior Collections Strategy Lead – Automotive/Fintech
MStar
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Benefits offered by this job
Job summary
MStar in Mexico City is seeking a strategic collections leader to improve recovery, reduce delinquency, and build high-performing teams in the automotive finance and fintech sectors. You will develop tailored collection strategies and lead a team to execute them across key customer segments.
The role emphasizes strong analytical skills, leadership, and negotiation prowess, with on-site work and an emphasis on performance-based bonuses and comprehensive benefits. Fluent English is required.
Qualifications
- Proven leadership experience in collections, ideally in a call center or financial services.
- Experience in automotive finance or fintech preferred.
- Advanced English required.
- Strong analytical, leadership, and negotiation abilities.
- Familiar with CRM platforms, predictive dialers, or collection systems.
Responsibilities
- Develop and execute collections strategies across segments.
- Improve recovery and reduce delinquency.
- Lead, coach, and develop the collections team.
- Manage escalated cases while preserving customer relationships.
- Track results and optimize processes and strategies.
Skills
Tools
Job description
MStar in Mexico City is seeking a strategic collections leader to improve recovery, reduce delinquency, and build high-performing teams in the automotive finance and fintech sectors. You will develop tailored collection strategies and lead a team to execute them across key customer segments.
The role emphasizes strong analytical skills, leadership, and negotiation prowess, with on-site work and an emphasis on performance-based bonuses and comprehensive benefits. Fluent English is required.
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