Auto Collections Specialist: Recovery & Negotiation

Concord Servicing, LLC; Ciudad de México; In loco; MXN 240.000 - 360.000; Tempo pieno

Vantaggi offerti da questo lavoro

Food Vouchers

Internet Bonus

Medical Insurance

Life Insurance

Dental Insurance

Descrizione del lavoro

Concord Servicing, LLC in Mexico City seeks an Auto Collections Account Representative to manage delinquent auto loan accounts from initial contact to potential legal action. You will blend inbound/outbound calls with strategic account management, balancing customer service with firm collection objectives.

You will verify account details, negotiate payment plans compliant with FDCPA and local laws, document actions, and pursue recoveries while maintaining high service standards.

Competenze

• Must have 2+ years in collections, preferably auto lending.
• Knowledge of FDCPA and state collection laws.
• Able to work independently and in a team.
• Strong negotiation and closing skills.
• Excellent communication across customer levels.
• Capable of making quick, compliant decisions under pressure.
• Detail-oriented with strong follow-up.
• Willing to work evenings and weekends.
• Proficient with company systems and phone/CRM.

Mansioni

• Verify and update customer account information.
• Confirm account details and investigate delinquency.
• Educate customers on timely payments and consequences of default.
• Negotiate and arrange payment plans compliant with reg.
• Process payments and document transactions.
• Decide on actions like payment arrangements or legal referral.
• Document call notes and collection strategies.
• Maintain and exceed collection goals.
• Perform skip tracing to locate customers.
• Refer uncollectible accounts for repossession or litigation
• Prepare files for legal action with FDCPA compliance
• Reconcile misapplications and resolve disputes
• Maintain professional demeanor with irate customers
• Comply with FDCPA and state laws

Conoscenze

Negotiation skills

Communication skills

Independent worker

Team collaboration

Decision making under pressure

Attention to detail

Skip tracing

Reliability

Proficiency with computer systems

Formazione

High school diploma or GED

Strumenti

Skip tracing databases/tools

Descrizione del lavoro

Concord Servicing, LLC in Mexico City seeks an Auto Collections Account Representative to manage delinquent auto loan accounts from initial contact to potential legal action. You will blend inbound/outbound calls with strategic account management, balancing customer service with firm collection objectives.

You will verify account details, negotiate payment plans compliant with FDCPA and local laws, document actions, and pursue recoveries while maintaining high service standards.