Auto Collections Specialist - Negotiation & Recovery

Concord Servicing, LLC; Ciudad de México; On-site; MXN 240,000 - 400,000; Full time

Benefits offered by this job

Food Vouchers

Internet Bonus

Medical Insurance

Life Insurance

Dental Insurance

Job summary

Concord Servicing, LLC in Mexico City seeks an Auto Collections Account Representative to manage delinquent auto loan accounts from outreach through potential legal action. You will balance client recovery goals with FDCPA compliance, handling inbound inquiries and strategic outbound calls.

Responsibilities include updating records, negotiating payment plans, documenting actions, skip tracing, and escalating uncollectible cases for repossession or litigation.

Qualifications

• Minimum 2 years of auto collections experience.
• High school diploma or GED.
• Thorough understanding of the FDCPA and applicable state collection laws.
• Proven ability to work independently and collaboratively within a team environment.
• Strong negotiation and objection-handling skills with proven track record of closing accounts and securing commitments.
• Exceptional communication skills across all customer service levels.
• Demonstrated ability to make sound business decisions quickly under pressure.
• Ability to handle difficult customer interactions with professionalism and emotional control.
• Strong detail orientation and follow-up diligence; ability to track multiple accounts.
• Basic skip tracing skills and familiarity with skip trace databases and tools.

Responsibilities

• Verify and update customer account information, ensuring accuracy in all system records.
• Confirm account details with customers and investigate reasons for delinquency.
• Educate customers on the importance of timely payments and consequences of continued default.
• Negotiate and arrange payment plans that satisfy company objectives while remaining compliant with regulations.
• Process payments accurately and document all transactions and customer interactions in the system.
• Make sound business decisions quickly regarding account action (payment arrangement, settlement, referral for legal action).
• Document comprehensive call notes, account actions, and collection strategies to support account continuity.
• Maintain and exceed quantitative collection goals (recovery amounts, accounts closed, collection rates) while upholding quality standards.
• Perform skip tracing on accounts using assigned tools to locate customers and verify contact information.
• Identify and refer non-compliant and potentially uncollectible accounts for repossession or litigation.
• Prepare account files for legal action in accordance with corporate policies, including documentation of collection efforts and FDCPA compliance.
• Reconcile payment misapplications, investigate disputes, and resolve discrepancies.
• Maintain professional demeanor when handling irate or hostile customers, defusing tension while remaining firm on collection objectives.
• Comply with all FDCPA regulations and applicable state collection laws in all communications and account actions.

Skills

Negotiation

Communication

Regulatory knowledge

Team collaboration

Education

High school diploma or GED

Tools

Skip tracing databases

Job description

Concord Servicing, LLC in Mexico City seeks an Auto Collections Account Representative to manage delinquent auto loan accounts from outreach through potential legal action. You will balance client recovery goals with FDCPA compliance, handling inbound inquiries and strategic outbound calls.

Responsibilities include updating records, negotiating payment plans, documenting actions, skip tracing, and escalating uncollectible cases for repossession or litigation.