Senior Client Services and Operations Lead

Cart.com; Santiago de Querétaro; On-site; MXN 45,000 - 59,000; Full time

Benefits offered by this job

Food vouchers

30-day Aguinaldo

35% vacation bonus

Comprehensive life and medical insurance

Growth opportunities

Job summary

A leading commerce enablement company in Querétaro is seeking a Senior Client Services Manager to enhance client communication and service. The role involves developing account strategies, resolving client issues, and ensuring operational alignment. Ideal candidates will have over 5 years in client management, excellent communication skills, and experience in e-commerce. This full-time role offers a competitive salary and various perks, including comprehensive insurance and growth opportunities.

Qualifications

• 5+ years customer/client service manager experience managing accounts.
• 2+ years experience in a Call Center or Customer Service environment.
• Experience in e-commerce or retail business.

Responsibilities

• Develop and execute strategic account plans.
• Serve as the main liaison between clients and operations.
• Resolve issues and manage escalations.
• Identify opportunities to enhance client experience.
• Oversee contract compliance and review reports.
• Collaborate with leadership to improve team processes.

Skills

Interpersonal communication

Project management

Problem-solving

Analytical skills

Attention to detail

Ability to work independently

Effective English communication

Job description

A leading commerce enablement company in Querétaro is seeking a Senior Client Services Manager to enhance client communication and service. The role involves developing account strategies, resolving client issues, and ensuring operational alignment. Ideal candidates will have over 5 years in client management, excellent communication skills, and experience in e-commerce. This full-time role offers a competitive salary and various perks, including comprehensive insurance and growth opportunities.