Client Success Lead: Strategic Growth & Delivery

unosquare; Región Centro; On-site; MXN 600,000 - 900,000; Full time

Job summary

Unosquare is looking for a Client Success Lead in Mexico, Jalisco, to manage complex strategic accounts and ensure operational excellence within the CSU team. This role requires a 4-year degree in Computer Science, along with 5 to 10 years of experience in account management and team leadership. The ideal candidate will foster a culture of accountability and client-centricity, ensuring that client needs are met while promoting growth opportunities. Strong English communication skills are essential along with proficiency in Microsoft Office and HubSpot.

Qualifications

• 5 to 10 years of experience in managing accounts and teams.
• Ability to communicate effectively in English.
• Experience with Agile/Iterative Methodology.

Responsibilities

• Drive performance and operational excellence of the CSU team.
• Manage Statements of Work (SOWs) and financial compliance.
• Conduct quarterly business reviews and oversee client health checks.

Skills

Managing complex strategic accounts

Client relationship management

Performance management

Coaching and development

Risk management

Education

4-year degree in Computer Science or related field

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Project)

HubSpot

Job description

Unosquare is looking for a Client Success Lead in Mexico, Jalisco, to manage complex strategic accounts and ensure operational excellence within the CSU team. This role requires a 4-year degree in Computer Science, along with 5 to 10 years of experience in account management and team leadership. The ideal candidate will foster a culture of accountability and client-centricity, ensuring that client needs are met while promoting growth opportunities. Strong English communication skills are essential along with proficiency in Microsoft Office and HubSpot.