Senior Service Ops Leader, CX & Strategy

DiDi Chuxing; Ciudad de México; Presencial; MXN 1.213.592 - 1.560.332; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Innovative work culture

Diversity and Inclusion initiatives

Opportunities for growth

Data-driven decision making

Descripción de la vacante

A leading mobility technology platform in Mexico City is searching for a Service Ops Sr. Manager. This role involves creating customer experience strategies, leading multifunctional teams, and connecting local business objectives with customer service initiatives. The ideal candidate will demonstrate leadership, exceptional communication skills, and possess a proactive approach to problem-solving. Flexibility to collaborate across time zones and a passion for customer-centric values are essential. Join us to make a significant impact in the credit card industry.

Formación

• Demonstrated drive to continuously enhance and refine processes.
• Flexibility to collaborate with remote teams across different time zones.
• Preferred experience in financial services, consultancy, strategy or tech.

Responsabilidades

• Create CX strategies, structure, and processes for internal efficiency.
• Link between local business and CX team for optimal customer experience.
• Translate business strategy into Customer experience and Service plans.

Conocimientos

Ownership and Entrepreneurial Spirit

Exceptional communication skills

Proven leadership experience

Problem-solving proficiency

Proficiency in English

Descripción del empleo

A leading mobility technology platform in Mexico City is searching for a Service Ops Sr. Manager. This role involves creating customer experience strategies, leading multifunctional teams, and connecting local business objectives with customer service initiatives. The ideal candidate will demonstrate leadership, exceptional communication skills, and possess a proactive approach to problem-solving. Flexibility to collaborate across time zones and a passion for customer-centric values are essential. Join us to make a significant impact in the credit card industry.