Senior Billing & Invoicing Specialist

FedEx Corporation; Santiago de Querétaro; On-site; MXN 223,000 - 312,000; Full time

Job summary

FedEx Corporation in Querétaro, Mexico is seeking a Billing Clerk to perform administrative tasks and coordinate front-line operations support. The role emphasizes data entry, invoicing accuracy, and communication with internal teams to resolve service and billing issues.

The position requires at least a high school diploma, 3 years in billing or accounts receivable, and strong English language skills. It is an office-based role with duties spanning invoice processing, cash receipts, and

Qualifications

• Excellent customer service and communications skills (oral and written).
• Clear and articulate speaking voice.
• Light typing (35 WPM) and experience operating a CRT.
• Word-processing and Spreadsheets experience a plus.
• Fluent in English.

Responsibilities

• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing in a timely manner.
• Issue credits/debits to customer accounts as warranted.
• Maintains management and related departments updated on new, crucial and recurring problems.
• Verifies accuracy of customer invoices and mails them out.

Skills

Customer service

Communication

Clear speaking voice

Typing 35 WPM

Word processing/Spreadsheets

English fluency

Education

High School degree/Equivalent

Job description

FedEx Corporation in Querétaro, Mexico is seeking a Billing Clerk to perform administrative tasks and coordinate front-line operations support. The role emphasizes data entry, invoicing accuracy, and communication with internal teams to resolve service and billing issues.

The position requires at least a high school diploma, 3 years in billing or accounts receivable, and strong English language skills. It is an office-based role with duties spanning invoice processing, cash receipts, and